เฉลยแบบฝึกหัด APR2101 บทที่ 1 Business communication
กระบวนวิชา APR2101, BUS2101 หรือ ENS3103 (สารสนเทศและการสื่อสารทางธุรกิจ)
รหัสตำรา : 57173
โดย ติวเตอร์แบงค์ สถาบันติว PERFECT ซ.รามคำแหง 43/1 โทร. 081-7269394
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Globalcall Communications
1st Para
1 What is the meaning of the underlined word “corporation”?1 organization
2 Telecommunication
3 Seattle Metropolitan
4 solution provider
5 large & small clients
6 local business
2 Whom which the Global Communication aimed at?
1 local business
2 Telecommunication Solution
3 large and small clients
4 global corporation
5 Seattle Metropolitan area
6 greater corporation
3 Where did the Globalcall Communication start from?
1 telecoms solution provider
2 local business
3 greater Seattle Metropolitan area
4 large & small clients
5 major multinational player
6 North America
4 The word “expand”(line 5) could best be replaced by…….
1 extended(by area)
2 recovered
3 changed
4 reduced
5 started
6 produced
Para 2
5 What is the company doing before next year?
1 to include voiceover IP
2 high-speed cable internet access
3 deployment of the third generation wireless communication network
4 includes 40,000 specialist
5 expand in more than 3 continents
6 Which alternative is most appropriate with the word “worldwide”?
1 20 countries
2 more than 40,000 specialists
3 three continents
4 internet access
5 extending operation
6 to include voiceover IP and internet access
Para 3
7 The phrase “ the future look bright” means…
1 Globalcall Communications’ business will going well in the future
2 Globalcall Communications will be servicing more than 50 million clients globally
3 There will be more than 15 million clients in the future for Globalcall Communications
4 all are correct
5 none is correct
8 “Globalcall Communications will have become a household word” means……
1 Every household will talk about Globalcall Communications
2 Globalcall Communications will be a simple word
3 Globalcall Communications will be a word talking only in the house
4 Globalcall Communications will be a word talking in the house everyday
5 everybody in the house will know the word ”Globalcall Communications”
6 every house stick the word in the house
9 Which statement is not true according to the passage?
1 The company began by offering computer software solutions to local
businesses in the greater Seattle Metropolitan area.
2 The company was founded on a approach to providing simple
communication solutions.
3 The company is expanding operations at the moment.
4 Worldwide communications employs more than 40,000 specialists.
5 The company expects to be servicing more than 50 million customers worldwide by 2005.
6 The Solution is available only on Seattle
10 What kind of product or service does Globalcall Communications in ?
1 computer
2 international call
3 internet network
4 telephoning service
5 household solutions
6 application network
11 What kind of product or service does Globalcall Communications provide ?
1 maintenance service
2 telecommunication solutions
3 household service
4 technical service
5 fulfill market gap service
6 application solution
12 Why did the company expand its business to North America cities?
1 Because the company is in North America
2 Because there are many large cities
3 Because there are more than 40,000 specialists
4 Because it is the multinational company
5 Because it will be servicing more than 15 million households and
businesses
6 Because Seattle is in North America
Email Writing
13 What does the email writer use to grab the attention of the intended
recipient?
1 copy notation
2 Subject
3 Reference
4 Greeting
5 Salutation
14 What should the email sender does when his recipient has a generic
account?
1 mentions the name in the subject line
2 using the acronym FAO
3 putting the phrase “ for the attention of”
4 explicitly mention the name of the recipient
5 all are correct
15 Which alternative is the “Salutation” in the email?
1 Dear Sir/Madam
2 Greeting
3 Sincerely
4 Complementary close
5 Copy Notation
16 What should the email writer write in his email’s first paragraph?
1 introduce him/herself
2 purpose of writing the email
3 what exactly the writer hope to achieve
4 Thanks the reader for reading the email
5 expecting of his purpose is fulfilled
6 mentioning how happy you are writing the email
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